Return & Refund Policy

Last updated: 18 August 2026

Digital Service—No Return

This website provides digital exam services only. There is no physical product to return.

No Refund After Wallet Credit or Access

Payments are final and non-refundable once the selected exam payment has been verified and the exam has been purchased or accessed.

Duplicate or Failed Transaction Correction

If a student is charged more than once for the same transaction, or money is debited but the selected exam is not available after verification, the student should contact 01634708899 with the account details and transaction ID. This is a transaction-correction process, not a refund for a successfully delivered digital service.

Exceptional Reversal Timeline

If a duplicate or failed transaction is verified and a reversal is approved or legally required, it will normally be processed within 7 to 10 working days. The payment provider may require additional settlement time.